Refund policy

RETURN & REFUND POLICY

Last updated: August 2026

We have a 30-day return policy. You have 30 days after receiving your item to request a return.

Eligibility To be eligible for a return, your item must be in the same condition as received — unworn, unused, with original tags attached and in its original packaging. Proof of purchase is required.

To initiate a return, contact us at franxpauls@gmail.com or via our live chat. Returns sent without prior authorization will not be accepted.

Return Shipping Costs

  • If the item is defective, damaged, or incorrect: we will provide a prepaid return shipping label at no cost to you.
  • If the return is due to a change of mind: return shipping costs are the responsibility of the customer.

Damages & Issues Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately at franxpauls@gmail.com or via our live chat so we can resolve the issue promptly.

Items must be returned in the same condition as received. We reserve the right to refuse a refund or apply a restocking fee if the item is returned damaged, used, or not in its original condition due to customer handling.

Non-Returnable Items We do not accept returns on sale items or gift cards.

Exchanges To exchange an item, return the original and place a new order once the return is approved.

European Union — 14-Day Cooling-Off Period If your order is shipped to the European Union, you have the right to cancel or return it within 14 days of receipt, for any reason and without justification. The item must be unworn, unused, with tags, and in its original packaging. Proof of purchase is required. Please note that customers are responsible for any diminished value of the item resulting from handling beyond what is necessary to establish its nature and functioning.

Refunds Once your return is received and inspected, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the refund.

If more than 15 business days have passed since your refund was approved, contact us at franxpauls@gmail.com or via our live chat.